Frequently Asked Questions

General Information

6-45, Higashikaigan-cho, Atami, Shizuoka, Japan, 413-0012
Tel: 0557-48-6555
We are located in front of Atami Sun Beach and Omiya No Matsu.

We are only 570m away from the exit of the JR Atami Station. It takes 10 minutes on foot and 5 minutes if you take a taxi.

Please refer to the access map. [ Show a map ]

No. We do not offer pickup/drop-off service.

It depends on the traffic but it would be around 790 yen.

Yes. The parking is located in the hotel. It is available to guests who use our accommodation, restaurant, spa, or fitness center.
EV chargers are also available. Please contact us for more information.

For details, please refer here.

Yes, there are.
The chargers can only be used by guests staying at the hotel.
Advance reservations cannot be made.
・4 Panasonic regular chargers
・1 Takaokatoko rapid charger *Charged: 2,000 yen (tax included) per charge
To use either of these, you will need to complete the procedure at the 1st floor reception on the day.

Yes. From JR Atami Station, take a bus towards Atami Port. Ride for 5 minutes and get off at Omiya No Matsu. The stop is located in front of the hotel.

Yes, you can use the spa treatment salon RELAXATION AN SPA ATAMI.
We also offer in-room massage services. (Last booking: 22:00)
Please make a reservation at the reception. (Ext:9)
60 minutes 7,200 yen
80 minutes 9,600 yen
Payment is cash only.
Please pay directly to the masseuse after the treatment.

Yes. Fitness Center is available to all our guests. Some facilities require additional costs.

All rooms, including the terrace, are non-smoking.
Smoking spaces are available on the 2nd floor (in front of the club lounge) and on the 6th floor (in the parking lot outside the restaurant).

At front reception, restaurants & bar, fittness and spa can use payment as attached.
Please check here

No. We do not accept foreign currency.

Yes. We recommend smart-casual attire. Please refrain from wearing tank tops, shorts, bathing suits, and flip-flops.Also, staying guests are not allowed to wear hotel lounge wear, jacket, and slipper except during public bath,breakfast and club lounge.

Yes. We provide baby cots and amenities for children.A nursing room is available on the 1st floor. Please refrain from using preschool children at the sushi counter and teppanyaki counter. We will guide you at the floor seat.

We have wheelchairs to be used inside the hotel. However, you may have difficulties in certain areas. Please contact us for more information.

Yes. We offer hotel-wide Free Wi-Fi.

Shooting for private use
For private use, photography is allowed in public spaces, except for the hot spring facility on the 10th floor. However, please observe the following rules. If you do not comply, we may refuse to take pictures.
*When taking pictures, please be considerate of your surroundings to ensure that there are no reflections or monopolization of the location from the perspective of personal information protection.
*Photography is strictly prohibited in the hot spring facility on the 10th floor.
*Public space shooting allowed locations are ; restaurants, lounges, lobbies, corridors, club lounge, spas, sports clubs, tenant facilities, and entrances.

About shooting for commercial purposes
If you wish to take pictures on the premises of the Atami Pearl Star Hotel for profit or commercial purposes, you must obtain the hotel’s prior consent.

One of our highest priorities for welcoming guests and colleagues is doing it with your safety and wellbeing in mind. Guests and customers are advised to check local government advisories to be aware of and comply with local or national mandates or guidance in place at the time of their journey.

Accommodation

Check-in is at 15:00 and check-out is at noon.
*Depends on reservation plan.

Yes,you can leave your luggage at front reception. Please keep valuable with you.

We charge 5,000 yen (tax and service charge not included) per child for children aged 0-6 if they are sleeping with an adult. Baby cot and bed rail are available. We also have amenity kits (toothbrush and washcloth) for children.

Yes. All the baths in our guest rooms are filled with slightly alkaline calcium/sodium chloride hot spring water that comes from our own spring source.

The room has a western-styled space with tatami mat flooring.

ROTEN rooms have an open-air bath on the terrace.
VIEW BATH rooms are located on the 2nd and 3rd floor. They do not have an open-air bath but you can see the view of Atami Bay from the window.
TERRACE BATH rooms are suite rooms facing the mountain. They do not have an open-air bath but the bath is located on a covered terrace.

Yes. We have separate public baths for male and female on the top floor called Infinity Bath “YUNOFUNE”.
We also have rooms with an open-air bath that has an amazing view.
Please book ROTEN rooms to enjoy the private open-air bath.

All our guest rooms come with nightwear, bathrobes, loungewear, jackets, and slippers. Please do not wear nightwear outside your room.
Additional information about amenities -> See amenity section on the room description page.

Yes. We recommend smart-casual attire. Please refrain from wearing tank tops, shorts, bathing suits, and flip-flops.Also, staying guests are not allowed to wear hotel loungewear, jacket, and slipper except during breakfast.

Yes. There is a set of hotel lounge wear, jacket, and slippers that can be used for the public bath , breakfast and club lounge. In addition, we have nightwear that you can wear during your sleep.

No. Hotel lounge wear are only available for the public bath and breakfast and club lounge.

Club Lounge

All guests are welcome. Cocktail hour from 17:30 is for adults over 20 years old only. However, children of middle school age and older can use the facility when accompanied by an adult.

12:00-20:00. Cocktail time is from 17:30 onwards.
You can use the lounge after checking in.
Please note that you will not be able to use the lounge after checking out.

Infinity Bath YUNOFUNE

Yes. The bath is filled with slightly alkaline calcium/sodium chloride hot spring water that comes from our own spring source.

Please put on the loungewear, jacket, and slipper provided in your room.

No. The bath is only available to hotel guests.

No tattoos, including one-point fashion tattoos, are permitted to be shown in any hotel facilities. Please wear a jacket or similar covering in the lobby, restaurants, and other public spaces, and please be considerate when using the infinity bath or fitness center

Restaurants

Yes. Buffet-style breakfast (Japanese/Chinese/Western food) is available on the 6th floor.
You can also choose to have breakfast in your room. (requires a fee)
Breakfast is free of charge for all guests staying at the hotel.

Yes. We recommend smart-casual attire. Please refrain from wearing tank tops, shorts, bathing suits, and flip-flops.Also, staying guests are not allowed to wear hotel lounge wear, jacket, and slipper except during breakfast.

If you have more questions, Please contact us.

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