To ensure the safety and comfort of our guests, the Pearl Star Hotel Atami has established the following regulations
based on Article 10 of the Terms and Conditions of Accommodation. If you do not abide by these regulations, we may have
no choice but to refuse your stay or use of the hotel’s facilities, and we may ask you to pay for any damages suffered
by the hotel.

1. The use of guest rooms
   1. Please check the evacuation route map from your guest room in the guest room directory.
   2. Please make sure to put the internal lock and door guard on during your stay, especially when going to
      bed.
   3. Smoking is not permitted in any of the hotel’s facilities. Smoking, including electronic cigarettes, is
      not allowed in the rooms or on the terrace, nor are cigarette butts brought into the rooms. Failure to
      comply will result in a penalty charge equivalent to the room rate and an amount equal to damages
      incurred by the hotel. If smoking is confirmed in the guest rooms or on the terrace, we will charge
      200,000 yen as a cleaning fee for bedding, curtains, wallpaper, air conditioning filters, etc., as well
      as sales compensation for the period during which such cleaning was carried out. In addition, if any
      other repairs are required, we will also charge the actual cost of those repairs. Smoking is allowed in
      the smoking area designated by the hotel.
   4. Please do not use fire or candles for heating or cooking in the guest rooms or hallways without the
      hotel’s permission. Cooking is strictly prohibited in the rooms. (except for rooms with cooking
      facilities).
   5. Please do not engage in any other activities that could cause a fire.
   6. Do not use the guest rooms for business activities (exhibitions, etc.) or other purposes other than
      accommodation without the hotel’s permission.
   7. Do not move any of the fixtures in the room without the hotel’s permission or make any significant
      changes to the room, such as remodeling or modifying the room. If any fixtures are lost or damaged, you
      may be asked to reimburse the hotel for the actual cost of the loss or damage. Please do not take any
      small articles or fixtures out of the guest room.
   8. Do not place any items on the terrace that would detract from the hotel’s appearance.
   9. Please refrain from meeting visitors in the guest rooms. For meetings, kindly use the lobby on the 1st
      floor.
   10. No persons other than those registered to stay are permitted to stay at the hotel.
   11. Minors only are not allowed to stay at the hotel without the written consent of a parent or guardian.
   12. No tattoos, including one-point fashion tattoos, are permitted to be shown in any hotel facilities.
       Please wear a jacket or similar covering in the lobby, restaurants, and other public spaces, and please
       be considerate when using the infinity bath or fitness center.
2. The room card key
   1. When you leave your room during your stay, please ensure your room key card is with you and confirm that
      your room is locked. (The hotel has automatic locks.)
   2. Please present your card key when using your signature at the check-out of restaurants, bars, etc., in
      the hotel.
   3. Please return the card key to the front desk when you leave the hotel.
3. Payment, etc.
   1. Please pay your bill at the reception on the 1st floor upon your departure. Please note that
      depending
      on the circumstances, you may be asked to pay the bill during your stay. Please note that if the hotel
      charges the guest for the account and they don’t pay, the hotel may ask the guest to vacate the room.
   2. Payment for your stay will be made in cash, by credit card, or other means approved by the hotel. Bills
      and checks are not accepted.
   3. We may ask you to confirm your credit card upon arrival or ask for a deposit.
   4. When we receive payment from someone other than the guest, we will request payment directly from the
      guest if the payment is not made by the established due date.
   5. We do not accept replacement payments for shopping, tickets, cab fare, postage stamps, luggage postage,
      etc.
   6. A facility charge will be added when using an outside telephone line on the in-room telephone.
   7. A 10% service charge will be added to the room rate in addition to taxes, and we do not accept tips.
   8. We do not accept checks or currency exchange.
4. Valuables and Checked-in Items
   1. Please use the safety deposit box in your room to store cash, securities, and other valuables during
      your stay. The hotel will not be responsible for any loss or theft of your valuables if you do not use
      the safe deposit box. Please note that we cannot take custody of art and antique items.
   2. The hotel may not be held responsible for the loss, theft, or alteration of cash, valuables, securities,
      or perishable or fragile items at the reception, regardless of whether or not the guest is staying
      at
      the hotel.
   3. The hotel will only release items entrusted to us by our guests to those who have an exchange receipt.
      The hotel will not be liable for any damage resulting from the loss of an exchange receipt, regardless
      of the cause, such as loss or theft. The hotel is also not responsible for any loss of items after they
      have been handed over.
   4. Lost and found items in the hotel will be kept by the hotel for a certain period, after which we will
      handle them under the Lost and Found Law.
   5. Unless otherwise specified, the storage period of the lost and found items will be as following list.
      After the storage period has elapsed, the hotel will treat the relinquished property as if there is no
      intention to retrieve it.

   *For the protection of privacy, the hotel will not contact the guest unless the owner of the items can be
   identified.
   *The hotel will not be held responsible for delays due to postal or courier service conditions.
   The guest will be responsible for shipping charges.

   	Type	Details	Storage period	After expiration of strage period
   1	Items that are difficult to store by nature or for hygienic reasons	Food,beverages (opened), etc. Food,beverages (unopened), etc.	None 1 day	Disposal
   2	Items that are expensive or contain personal information	Examples: Precious metals, electronic devices (computers, tablets, etc.), cell phones, insurance cards, cards, wallets, etc.	1 month	Report to the police
   3	Others	Examples: umbrellas, textiles (clothing, towels, underwear, etc.), small articles, suitcases, shoes, etc.	3 month *Partially 6 months	Disposal

5. Please refrain from bringing in or doing any of the following items that may inconvenience other guests in the
   hotel.
   1. Animals, birds, or other pets (except assistance dogs)
   2. Gunpowder, volatile oil, or other flammable or combustible materials.
   3. Items that emit a foul odor.
   4. Guns, swords, methamphetamines, and other items whose possession is prohibited by law.
   5. Gambling, the conduct that is disruptive to public morals or behavior that is disruptive to other guests.
   6. Going outside the guest room in nightwear, bathrobe, slippers, etc.
   7. Moving or using furnished items for purposes other than their intended use.
   8. Taking delivery of food or beverages from outside the hotel.
   9. Throwing items from the terrace.
   10. Distribution of advertising materials, sales of goods, solicitation, etc.
   11. Taking photographs in the hotel without permission and using photos taken for business purposes.
   12. Conducting cell phone conversations in inappropriate places, talking loudly, or any other behavior that may
       cause displeasure or annoyance to other guests.
   13. Entering facilities not reserved for guests, such as emergency stairwells and mechanical rooms, except in an
       emergency or under unavoidable circumstances.

1. Accommodation policy for assistance dogs and medical alert dogs
   At Pearl Star Hotel Atami, we fully support and welcome guests who require the assistance of
   legally recognized service dogs. Under Japanese law, these include: guide dogs for the visually
   impaired, hearing dogs for the hearing impaired, and service dogs for physical disabilities.
   These assistance dogs are certified by authorized organizations and are permitted to
   accompany their handlers in all hotel facilities without exception. However, medical alert dogs
   such as those trained to detect medical conditions like diabetes, epilepsy, or other health
   issues—are currently not recognized under Japanese law as official assistance dogs.
   Accordingly, medical alert dogs are treated as pets under our accommodation policy.
   Therefore, the hotel reserves the right to decline accommodation or entry for guests
   accompanied by medical alert dogs to ensure the comfort and safety of all guests.
   We appreciate your understanding and cooperation on this matter. For any inquiries or special
   requests, please feel free to contact our reservations team.

6. In the event of damage, contamination, or loss of buildings, fixtures, or other items due to reasons other than
   force majeure, the guest may be required to pay a reasonable reimbursement amount.
7. Use of the parking lot
   1. Please follow the guidance and instructions of staff members while on the parking lot premises.
   2. Do not leave valuables or other items in parked cars. The hotel is not responsible for any loss or theft in
      the parking lot.
   3. Any vehicle parked outside of the parking spaces designated by the hotel staff may be towed.
   4. Hotel staff will not provide valet parking services.
   5. Use of the parking lot for overnight stays is from 14:00 on the day of check-in to 13:00 on the day of
      check-out. We will charge additional fees for using the parking lot outside these hours.
8. Concerning Potential Threats to Public Order or Involvement with Organized Crime Groups
   1. Use of the hotel is strictly prohibited by organized crime groups, members of organized crime groups, entities or individuals affiliated with such groups, or any other antisocial forces as defined under the “Act on Prevention of Unjust Acts by Organized Crime Group Members” (effective March 1, 1992). This includes corporations under the control of such groups, entities with board members who are members of such groups, and similar organizations. If such facts are discovered after a reservation is made or during the stay, the hotel reserves the right to immediately refuse the use of its facilities.
   2. If any acts of violence, intimidation, coercion, unjust demands, or any similar behavior are recognized, the person(s) involved will be immediately refused further use of the hotel. Guests who have committed such acts in the past will also be denied use.
   3. If a guest is deemed to be in a condition where they are unable to ensure their own safety due to mental or physical exhaustion, use of drugs, or excessive alcohol consumption, and such condition is likely to cause danger, fear, or discomfort to other guests, the hotel will immediately refuse their use.
   4. If a guest engages in loud shouting, singing, disruptive behavior, gambling, or any acts that are offensive to others, cause nuisance, or violate public morals in the guestroom or other areas of the hotel, the hotel will immediately refuse their use. The same applies to any other conduct similar to the aforementioned.
9. Security Cameras
   Security cameras are installed throughout the premises, except inside guest rooms and on the 10th-floor bathing facilities.
10. Modification of the Rules
    1. These rules fall under the standardized terms and conditions under the Civil Code, and each provision of these rules shall be changed under the provisions of the Civil Code when it conforms to the general interests of customers or when there are reasonable grounds for requiring such a change.
    2. Any modification of these rules shall be applied from the effective date specified at the time of posting the contents of the modified rules on the website designated by the Company. In the case of any amendment to these rules, a document stating the details of the amendment shall be kept in the guest room.

Revised on July,15,2025