Our official SNS account is operated as a place to communicate and share information about Pearl Star Hotel Atami to customers. To better communicate with our customers, we have developed these Community Guidelines.

1. Compliance with the Terms of Use and these Community Guidelines
   All users using the official SNS account must comply with the terms of use and these Community Guidelines established by each social media.
2. About the operation
   The basic response time to our official SNS account is as follows.
   We cannot promise to reply to your post from 9:15 a.m. to 18:00 p.m. on weekdays (except weekends and holidays, Golden Week, New Year’s holidays, and special business days specified by our company). The official SNS account operation may end without notice and this page may be deleted.

3. About Disclaimers
   • We are not responsible for any content posted by users.
   • We are responsible for any damages caused by user-to-user or user-to-third party troubles
     I am not responsible for anything.
   • Please understand that the content posted is not our official opinion. company’s official opinion
     The solution is communicated on our website and on news releases.
   • We are not responsible for ensuring the accuracy of the wording and claims on our official SNS account.
   • The copyright of the posted content belongs to the user who made the post, but upon posting the content, the user agrees to use (replication, processing, translation, excerpts, disclosure, etc.) globally without the user’s prior consent and payment.
   • When we obtain personal information from users, we will handle the personal information appropriately in accordance with our privacy policy.
   • Our company may post using tools other than the official application of each social media, and nonemergency content may be posted at an unexpected time, such as in an emergency.
4. Prohibited Items and Deletion Criteria
   In order to achieve better communication on the official SNS account, posting including the following contents is prohibited. Also, we value communication with our customers, so basically, we do not delete the posts you sent us.
   However, please understand that posts containing the following content may be deleted or blocked from posting accounts.
   • Content contrary to or likely to violate public order or laws and regulations
   • Impersonation, misrepresentation and misreading of false content
   • Content that interferes with constructive discussion
   • Contents of discrimination, slander, or violation of privacy, human rights, etc. against third parties
   • Spamming
   • Acts that infringe on copyright, portrait rights, or other intellectual property rights of the Company or any third party
   • Political, election, and religious activities

   　　　　　　　　　

   • Contents including commercial activities such as introduction, advertising, and advertising of one’s own products, stores, and companies
   • Content that leads to or threatens criminal behavior
   • Inappropriate content including obscene expressions
   • Contents that damage our company’s reputation and credibility
   • Sending, disclosing, copying, or writing personal information (email address, address, telephone number, or other private information) to other users or third parties without prior consent of this company or the relevant individual
   • Acts of obstructing or destroying the operations of our company by viruses, hacking, etc.
   • Activities or contents deemed inappropriate by our company when operating an official SNS account
   • An act or content that is deemed to be in violation of the terms of use established by each social media organization
5. Changes to Guidelines
   We are subject to change these Community Guidelines without notice.

6. applicable law/judicial jurisdiction
   These Community Guidelines apply to Japanese law as applicable law, and in the event of a dispute between the user and us, the summary court and the district court having jurisdiction over the defendant’s head office shall have exclusive jurisdiction over the first instance.

7. Contact
   Pearlstar Hotel Atami, Sales and Marketing department

Additional Information

Not all of the information sent on our social media necessarily represents our official announcements and views. In addition, official announcements and opinions about our hotel are posted on press releases and official websites.