BUTLER
SERVICE

In addition to guest rooms, hot spring, and dining experiences, we offer a butler service to provide comfort and satisfaction. Our butler provides personalized services to make your stay more comfortable. We are the only hotel in Atami that provides this luxury service which is also rare in Japan.

From the moment you arrive at our hotel, your butler is there to provide you with personalized services. We are prepared for any special requests you might have.

What is unique about our hotel is that we offer butler service to all our guests.

Your butler always pays attention to details. Our butler service includes unpacking your luggage, storing your belongings in specified places, tidying up the room, or ironing your clothes.

Your butler will help you feel more comfortable in your room by arranging your favorite bedding items and flowers.

Breakfast and newspaper will be delivered to your room by your butler after a wake-up call. We can provide recommendations on activities according to your schedule for the day.

I engaged in the opening preparation and management of the Hotel Seiyo Ginza, which opened in 1986, and introduced the butler service in Japan in 2001. I have served as a head butler and will use my experience to provide the best butler service at the Pearl Star Hotel Atami. Initially, butlers were persons who conveyed the master’s wishes to the servants in an aristocratic mansion. Today, butlers are recognized as a bridge between the hotel and its guests to ensure the comfort of hotel guests. Butler’s mission is to help make guests’ stay at the hotel more comfortable. We do not offer a one-size-fits-all service; rather, we call each guest by name and provide personalized service based on an understanding of each guest’s tastes and preferences. We hope you will take full advantage of our butler service, which is unique to the Pearl Star Hotel Atami, and have a great time in Atami.

Adachi Minoru (Pearl Star Hotel Atami, General Manager)
Born in 1961. After graduating from university, he joined the opening preparation department of Hotel Seiyo Ginza in 1986. After working in the food & beverage and accommodation departments, he established the butler department in 2001. He worked as the first head butler. In 2007, he wrote and published “いつまでも心に残るサービスの実践 The Practice of Service that Remains in the Heart Forever,” drawing on his experience as a butler and many other service experiences.

In 2012, he joined Terrace Hotels, which runs luxury resort hotels in Okinawa. He spent five and a half years at The Terrace Club at Busena, where he worked as a senior expert, mainly in training employees to improve their service. He also served as manager of Ryokan (Japanese-style inn) to pursue Japan’s unique butler service, and as a culmination of his experience, he was appointed general manager of the Pearl Star Hotel Atami. He is often asked for advice on service training in other industries because of his experience in various facilities, departments, and other service areas.